1. Introduction
At Hikmalink (“we”, “our”, or “us”), we respect your privacy and are committed to protecting your personal data. This Privacy Policy explains how we collect, use, store, and safeguard your information when you visit our website, register as an Instructor, submit a profile listing, or interact with our directory services.
Hikmalink operates in compliance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
2. Information We Collect
We collect and process personal data depending on how you interact with our platform:
- Instructor & User Account Data: When you register, submit a profile, or contact us, we may collect your full name, email address (including any messages you send to hello@hikmalink.com), business/coaching name, professional bios, languages spoken, category specialisms, and external links (such as YouTube videos or booking calendars).
- Technical & Usage Data: Automatically collected information includes IP addresses, browser types, device information, operating systems, and page interaction data gathered via essential security tools (e.g., Wordfence) and standard web server logs.
- Profile statistics: We count how many times each coach profile is viewed and how many times the links on it (website, email, phone, WhatsApp, social links and the message form) are used. These are simple daily totals shown to the coach. They are not linked to who the visitor is, and we do not count a coach’s own visits.
- Communication Data: Records of correspondence if you reach out to platform administration for support, listing moderation, or inquiries.
3. How We Use Your Information
We use your personal data for the following lawful purposes:
- Directory Operations: To create, display, and manage public Instructor profile listings on Hikmalink.
- Platform Security: To protect the website against cyber threats, unauthorized access, brute-force attacks, and spam using our Web Application Firewall.
- Administration & Support: To notify Instructors regarding listing approvals, status updates, policy changes, or technical inquiries.
- Legal Compliance: To enforce our Terms of Service and comply with applicable legal obligations.
Note: Hikmalink does not store or process payment card details directly. Third-party booking and payment services linked by Instructors operate under their own independent privacy policies.
4. Legal Basis for Processing (UK GDPR)
We process personal data under the following lawful bases:
- Contractual Necessity: To provide directory services and profile management when an Instructor registers on the platform.
- Legitimate Interests: To secure, maintain, and improve platform functionality, combat fraud, and support platform user safety.
- Consent: Where you explicitly choose to submit optional profile details or opt into communications.
5. Sharing & Data Transfers
- Public Profile Information: Information submitted specifically for public display on an Instructor listing (e.g., Short Bio, Coaching Type, Booking Links) will be visible to public site visitors.
- Third-Party Service Providers: We do not sell, rent, or trade your personal data. We only share necessary technical data with trusted service infrastructure providers (such as hosting partners at Hostinger and security plugins like Wordfence) strictly for system maintenance and security.
6. Data Retention
We retain personal data for as long as an Instructor profile remains active on Hikmalink. If an account or listing is deleted, we will remove or anonymize personal data within 30 days, except where retention is required for security, fraud prevention, or legal record-keeping.
7. Your Data Protection Rights
Under UK data protection laws, you have the following rights:
- Right of Access: Request a copy of the personal data we hold about you.
- Right to Rectification: Request correction of inaccurate or incomplete data.
- Right to Erasure (“Right to be Forgotten”): Request the deletion of your personal data or profile listing.
- Right to Restrict Processing: Request that we limit how we use your data.
To exercise any of these rights, please contact us at hello@hikmalink.com.
8. Security Measures
We implement appropriate technical and organizational security measures—including SSL encryption, firewall filtering, and restricted admin access—to safeguard your information from unauthorized access, loss, or alteration.
9. Cookies, Analytics & Messages
When you first visit Hikmalink we show a cookie banner. You can accept or reject non-essential cookies with equal ease, and you can change your choice at any time using the cookie icon at the bottom left of the site.
- Essential cookies: needed for the site to work, such as keeping you signed in to your coach dashboard and protecting forms and logins from abuse. These do not need consent.
- Analytics cookies: if you accept, we use Google Analytics (provided by Google, through the Site Kit plugin) to understand which pages are visited, how people find the site and which devices they use. We use this only to improve Hikmalink. We do not use cookies for advertising and we do not sell data.
- If you reject: we do not set analytics cookies. Essential cookies still apply.
Messages sent through the site. When you send a message to a coach, or use our contact form, we collect the name, email address and message you enter. A message to a coach is delivered to that coach by email so they can reply to you. A message to us is used only to respond to you. Please do not include sensitive personal information in these messages.
Email delivery. Notification and verification emails are sent from our own domain through an email delivery service we use for this purpose.
10. Changes & Contact Information
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date.
For questions regarding this Privacy Policy or your data, email us at:
Hikmalink Administration Email: hello@hikmalink.com